Like it or not, we’re living in a world where people rely on smart devices to accomplish daily tasks and connect to their environment. In fact, roughly 77 percent of Americans now have a smartphone and their numbers are expected to grow. Because people are so reliant on technology, your company is necessarily compelled to optimize its brand so that you can tap into an expanding digital audience. This is possible if you consider the following strategies.
An integral part of brand optimisation lies in generating excitement. What better way is there to do that than to reward visitors and customers who are loyal? Ask your customers to submit reviews on your website and give them rewards in exchange. This allows you to address weaknesses while spotlighting customers who care about your company.
There are many ways to reward loyalty, but probably the most effective is to post video testimonials of customers singing the praises of your product or service. You can build your brand and allow customers to spread their inspirational stories to thousands of others.
Other ways to reward loyal customers include giveaways, offering discounts on select items, allowing customers to view a product before it rolls out, and providing your top customers with a free meal or vacation package.
Allow People to Interact
Customers online also favor companies that encourage them to connect with other customers. This allows them to receive answers to their questions quickly and learn more about your products and services from a customer perspective. If you have the budget for it, create a separate forum where people can freely talk with others. This helps your brand in the long run because your company is always the central topic of discussion–generating buzz.
There are a few basic rules to follow for a successful company forum. As the forum owner, you need to respond to customers as often as possible. This shows you are active on the site, that you care about the customer’s concerns and are knowledgeable enough to address any issue. You also want to keep the forum fun and less formal than your company website. Set up contests where people can win something if their posts are creative, or hand out free promotional items to users who are the most active in a given time period.
No matter what type of company you operate, you should always focus on optimizing your brand. You can do so by paying attention to what your customers’ value and interacting with them online–a sure recipe for success and one that makes sure your brand optimisation grows website visitors as quickly as possible. Email firstname.lastname@example.org for assistance to help your website reach new levels.
How to Keep a Forum Extremely Active: Engagement Tips from 5 Pros, smartpassiveincome.com
Record shares of Americans now own smartphones, have home broadband, pewresearch.org